Incorrect Orders: If the order received is incorrect, such as missing items or wrong items, customers are eligible for a full or partial refund depending on the issue.
Poor Quality: If the food is of poor quality (e.g., undercooked, spoiled, etc.), a refund may be issued after verification.
Delivery Issues: If the order is not delivered, or if it arrives significantly later than the estimated delivery time, customers may be eligible for a refund.
Refund Request Process:
Time Frame: Refund requests must be made within 24 hours of receiving the order.
Proof: Customers may be required to provide photographic evidence of the issue (e.g., wrong item, poor quality, etc.).
Contact Method: Refund requests can be made through our app, website, or by contacting customer support directly.
Non-Refundable Situations:
Change of Mind: Refunds will not be issued for orders where the customer changes their mind after the order has been prepared or delivered.
Preference: Refunds will not be issued based on personal taste preferences.
Partial Consumption: Refunds will not be issued if the food has been partially consumed unless there is a valid quality issue.
Processing Refunds:
Refund Method: Refunds will be processed back to the original payment method used for the order.
Time Frame: Refunds may take 5-10 business days to reflect in the customer’s account, depending on the payment provider.
Confirmation: Customers will receive a confirmation email or notification once the refund has been processed.
Special Conditions:
Promotions and Discounts: Refunds will be calculated based on the actual amount paid by the customer, considering any promotions or discounts applied at the time of purchase.
Multiple Refund Requests: Customers who repeatedly request refunds without valid reasons may be subject to review and could potentially be denied service in the future.
Contact Information:
For any issues or to request a refund, customers can contact our support team via:
Live Chat: Available on our app and website during operational hours.
This policy aims to ensure fairness and clarity for both our customers and our service providers. If you have any questions or concerns, please reach out to our support team.
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